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Missing mentions in your alerts
Missing mentions in your alerts
Updated over 2 months ago

There are several reasons why a mention might be missing from your alert.

Here are the most common causes:

  • The words are mentioned farther apart than what is set in your search terms. If you're using contextual words, try increasing the distance between the main keyword and the contextual word.
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  • The source isn't included in our database. Feel free to contact us via chat, and we'll investigate further.
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  • The AI may misinterpret the speech during transcription. This can happen if multiple people are speaking at the same time, or if it's difficult to clearly hear the exact word being spoken.
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  • The episode hasn't been transcribed yet. Transcription begins only after the entire broadcast has ended.

If you'd like us to review your search terms, we're more than happy to help - chat with us!

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