All Ears

Learn how to create a new alert – and get tips for more accurate results.

How to create a new alert

Learn how to create and work with reports in All Ears.

Create and Use Reports

All Ears in your phone - as an app!

What are access levels?

What is a Popularity Score?

Choose when to receive your email reports

What is Engagement?

How are the number of mentions calculated?

Why does the transcript look strange?

How do I change my password?

Share a Mention

How does All Ears measure sentiment?

How do I invite a coworker to our account?

What is PR value?

What is reach?

How many alerts can we have?

How to remove access for a co-worker

Missing mentions in your alerts

Industry Index

Share of Voice is a metric that helps companies understand how much media exposure their brand receives compared to competitors, a specific topic, or addressable market.

What is Share of Voice?

What is a PEST analysis?

How Does "Relevance" Work?

What is Net Sentiment?

How does "Impact" work?

Important insights in Analytics

How to Create Relevant Alerts

Find answers and get help from Intercom Support and Community Experts

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