All Ears

What is Engagement?

What is reach?

What is PR value?

How are mentions calculated?

Share of Voice is a metric that helps companies understand how much media exposure their brand receives compared to competitors, a specific topic, or addressable market.

What is Share of Voice?

What does relevance mean in All Ears?

What is Net Sentiment?

Why does a transcript sometimes look strange?

What is a Popularity Score?

What does impact mean?

What is a PEST analysis?

Industry Index

Explanations of key metrics and concepts used across the platform.

Metrics & definitions

Find answers and get help from Intercom Support and Community Experts

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